FAQ

Your order is shipped within 2-3 business days, and should reach you within 5-7 business days depending on your location. We try to ship faster if we can, but sometimes a lack of coffee slows us down, so we estimate conservatively.
We don’t store any of credit card information (that’s handled by Shopify's hi-tech payment processor) and we will never share your personal information with anyone else, ever. Pinky Promise.
Since Shopify is so awesome, and has all the smart technology, we accept Paypal Gpay (Google Wallet) and all four regular credit cards (VISA, MasterCard, AMEX, and Discover). All payments are secure and encrypted.
Of course! We accept returns within 30 days. Just carefully package your order back into the box and email us here to get started. If you ordered the glasses from Amazon or another store, they will handle the returns for you there.
You can check your shipping confirmation email for the tracking number to see what USPS is doing over there. If things look fishy, send us an email here, and we'll help figure it out with you.
Sometimes, the mail just doesn't work like it should. No worries, send us an email here, and we'll try to make it right.
We are implementing international shipping as we speak. If your country isn´t available yet, please reach out to us!
Easy! All Smoochies™ glasses are top rack dishwasher safe. If you don't have a dishwasher, just wash in the sink as normal with the rest of the dishes.
Smoochies™ glasses are made to be more durable, with a weighted bottom to help prevent tipping. They are still glass, however, and glass products should be handled with care and always with mature, responsible, adult supervision.
Yes!! We try to make our glasses as high quality as possible, so custom designs take longer to make, but we love bringing your visions to life! If you have a cool idea for a new set, we love hearing them! Just shoot us an email here.
No worries, just send us an email to bottomsup@smoochies4wine.com. Please include your order number and any other relevant information if possible.

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