FAQ

Your order is shipped within 3-5 business days, and should reach you within 7-10 days depending on your location. We try to ship faster if we can, but sometimes until our youngest is potty trained, we have to accomodate for lots of work breaks.
We don’t store any of credit card information (that’s handled by Shopify's hi-tech payment processor) and we will never share your personal information with anyone else, ever. Pinky Promise.
Since Shopify is so awesome, and has all the smart technology, we accept Paypal Gpay (Google Wallet) and all four regular credit cards (VISA, MasterCard, AMEX, and Discover).
Of course! We accept returns within 30 days. Just carefully package your order back into the box and email us here to get started. If you ordered the glasses from Amazon or another store, they will handle the returns for you there.
You can check your shipping confirmation email for the tracking number to see what USPS is doing over there. If things look fishy, send us an email here , and we'll help figure it out with you.
Sometimes, the mail just doesn't work like it used to. No worries, send us an email here , and we'll try to make it right.
Unfortunately, we can't quite do this yet. But with awesome customers helping us grow, we hope to be able to ship internationally soon.
Easy! All Smoochies™ glasses are top rack dishwasher safe. If you don't have a dishwasher, just wash in the sink as normal.
Smoochies™ glasses are made to be more durable, with a weighted bottom to help prevent tipping. They are still glass, however, and glass products should be handled with care and always with mature, responsible, adult supervision.
We try to make our glasses as high quality as possible, so unfortunately they take a long time to make before they reach our warehouse and can't be personalized. But, if you have a cool idea for a new set, we love hearing them! Just shoot us an email here .
No worries, just send us an email to bottomsup@smoochies4wine.com. Please include your order number and any other relevant information if possible.

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